Last Updated: 5/27/2022
Please note that at all times you are responsible for updating your personal data to provide us with your most current e-mail address. In the event that the last e-mail address that you have provided us is not valid, or for any reason is not capable of delivering to you the notice described above, our dispatch of the e-mail containing such notice will nonetheless constitute effective notice of the changes described in the notice. If you do not wish to permit changes in our use of your personal data, you must notify us prior to the effective date of the changes that you wish to deactivate your Account with us. Continued use of our Website or Services, following notice of such changes shall indicate your acknowledgment of such changes and agreement to be bound by the terms and conditions of such changes.What Information Do We Collect? We collect information about you in various ways when you use our Website and Services. Information You Provide We collect the information you voluntarily provide to us. For example:
●We may collect personal information from you, such as your first and last name, phone number, email address, company name, job title and password when you create an account to log in to our Website or as a Customer or Manufacturing Partner (“Account”).
●We may collect personal information from you, such as your first and last name, phone number, email address, company name, and job title when you engage in conversation with a chatbot ("Bot") or through electronic or non-electronic means.
●When you use support services or access our Website, we will collect all information necessary to complete the transaction that you have requested or authorized, depending on the nature of the Services that you are accessing. Such information may include your name, e-mail address, credit card information, bank account information, social security number and/or tax identification number, billing information and shipping information.
●We retain information on your behalf, in order to maintain and service your Account in order to deliver the Services.
●If you provide us feedback or contact us via email, we will collect your name and email address, as well as any other content included in the email, in order to send you a reply.
●In certain circumstances we may request that you provide us with photocopies of your ID and other related documents for fraud prevention purposes and to verify your identity.
●When you participate in one of our surveys, we will collect the information you provide.
●We may also collect personal information at other points on our Website that state that personal information is being collected.
●If you provide us feedback or contact us via text message("SMS"),we will collect your name and phone number, as well as any other content included in the SMS, in order to send you a reply. Information Collected Via Technology We collect certain information automatically via various technological means. We collect information via technology in the following ways:
●Log Files. As is true of most websites, we gather certain information automatically and store it in log files. This information includes aggregate information on the pages customers access or visit (but not on which pages individual users visit), IP addresses, browser type, Internet Service Provider (ISP), operating systems, date/time stamp and clickstream data. We use this information to analyze trends, administer the Website and better tailor our Services to our users’ needs.
●Pixel Tags. In addition, we use“Pixel Tags” (also referred to as clear Gifs, Web beacons, or Web bugs). Pixel Tags are tiny graphic images with a unique identifier, similar in function to Cookies, which are used to track online movements of Web users. In contrast to Cookies, which are stored on a user’s computer hard drive, Pixel Tags are embedded invisibly in Web pages. Pixel Tags also allow us to send e-mail messages in a format users can read, and they tell us whether e-mails have been opened to ensure that we are sending only messages that are of interest to our users. We may use this information to reduce or eliminate messages sent to a user.
What is our “legal basis” for processing your Personal Data? In respect of each of the purposes for which we use your personal data, the GDPR requires us to ensure that we have a “legal basis” for that use. Most commonly, we will rely on one of the following legal bases:
●Where we need to perform a contract, we are about to enter into or have entered into with you (“Contractual Necessity”).
●Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests (“Legitimate Interests”).More detail about the specific legitimate interests pursued in respect of each purpose we use your personal data for is set out in bullet form below.
●Where we need to comply with a legal or regulatory obligation (“Compliance with Law”). We use your personal information in the following ways:
●Facilitate the creation of and secure your Account on our network;
●Identify you as a user in our system or within the system of a third-party service provider or an authorized business party who assists us with the delivery of the Services;
●When you create an Account, we may verify your identity through a variety of means. For instance, you may receive e-mail from us to verify ownership of the email address provided when your Account was created;
●We may use your e-mail address information to provide you with administrative email notifications, concerning your Account status or other transactions or activity associated with our delivery of the Services;
●Provide the Services you request;
●Provide improved administration of our Website and Services;
●Respond to your inquires and other requests;
●For fraud protection and/or to verify your identity; and
●Send newsletters, surveys, offers and other promotional materials related to our Services and for other marketing purposes of Xometry.
●User Testimonials.We often receive testimonials and comments from users who have had positive experiences with our Services. We occasionally publish such content. When we publish this content, we may identify our users by their first and last name, company name and may also indicate their home city. We obtain the user’s consent prior to posting his or her name along with the testimonial.
Creation of Anonymous Data. We may create anonymous information records from your Specifications and any personal information we collect by excluding information (such as your name) that makes the information personally identifiable to you. We use this anonymous information to analyze request and usage patterns so that we may enhance the content of our Website and improve our Services, including our pricing algorithms. We reserve the right to use anonymous information for any purpose and disclose anonymous information to third parties at our sole discretion. What happens when you do not provide necessary personal data? Where we need to process your personal data either to comply with law, or to perform the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. For example, we may not be able to provide you with the functionalities of the Website (e.g., setting up your account or providing a quote) or we may not be able to respond to or fulfill a request you make of us (e.g., for a demonstration of the products). In this case, we may have to suspend your Account, but we will notify you if this is the case at the time.
●Sharing with Third Party Service Providers. We may share your personal information with third party service providers to: provide you with the Services that we offer you through our Website; to conduct quality assurance testing; to facilitate the creation of accounts; to provide technical support; and/or to provide other services to Xometry.
●Sharing Customer Personal Information with Manufacturing Partners. In order to manufacture the parts you order via the Services, Xometry may subcontract a Customer’s manufacturing project to one of our Manufacturing Partners. As part of this process, we may share your information with our Manufacturing Partners to enable them to manufacture the parts, assemblies and other items disclosed therein.
●Sharing Manufacturing Partner Personal Information with Third Party Business Partners. Xometry may also share Manufacturing Partners’ personal information with a limited number of third-party business partners who enable us to deliver the Services for those Manufacturing Partners who enroll in our payment or card programs. These third-party business partners assist us in delivery of the card and payment programs to you. Examples of these third-party business partners include payment processors, credit card network services, and banks or financial institutions. The use of your personal information shared with third party business partners will be governed by their privacy policies.
●We have put in place commercially reasonable security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed.
●We have put in place procedures to deal with any actual or suspected personal data breach. In the event of any such breach, we have systems in place to work with applicable regulators. In addition, in certain circumstances (e.g., where we are legally required to do so) we may notify you of breaches affecting your personal data.
●We will only retain your personal data for so long as we reasonably need to use it for the purposes set out above unless a longer retention period is required by law (for example for regulatory purposes).
●We limit access to your personal data to those employees and other staff who have a business need to have such access. All such people are subject to a contractual duty of confidentiality. How long we store your Personal Data.
●We will only retain your personal data for so long as we reasonably need to use it for the purposes set out above unless a longer retention period is required by law (for example for regulatory purposes). Your Rights Relating to Your Personal Data Under certain circumstances, by law you have the right to:
●Request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
●Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
●Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below).
●Object to processing your personal data. This right exists where we are relying on a Legitimate Interest as the legal basis for our processing and there is something about your particular situation, which makes you want to object to processing on this ground. You also have the right to object where we are processing your Personal Data for direct marketing purposes.
●Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish the accuracy or the reason for processing it.
●Request the transfer of your personal data. We will provide you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
●Contact Information and Identifiers, including real name, alias, postal address, unique personal identifier, online identifier, IP address, email address, phone number, account name, gender, age, or other similar identifiers.
●Usage Data, including internet or other electronic network activity information, such as browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement.California Consumer Rights: California law gives California consumers the right to make the following requests:
●The right to opt-out of sale of your personal information. Xometry does not sell personal information.
●The right to request a copy of the personal information that we have collected about you in the previous 12 months.
●The right to request deletion of the personal information that we have collected from you, subject to certain exemptions (for example,where the information is used by us to detect security incidents, debugging or to comply with a legal obligation).
●The right to request more details about the personal information we collect and how and why we use and share it, including the categories of personal information we have collected about you, the categories of sources for personal information we collect, the business or commercial purposes for collecting personal information, and the categories of third parties with which we share personal information You can submit a copy, deletion, or right-to-know request by sending an email to email@example.com or by contacting us at 1-800-983-1959.